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Frequently Asked Questions

General Questions

What are SmutScanner's system requirements?
Why do you ask for my e-mail address when purchasing SmutScanner?

Technical

When I try to start SmutScanner, I get an error message. Why?
What is the .NET framework?

Purchasing

Is it safe to pay with a credit card?
I paid for the software, but I did not receive a download link.
How many computers can I install SmutScanner on?




General

What are SmutScanner's system requirements?

SmutScanner will run on any computer equipped with the .NET framework version 2.0. This includes Windows XP, Vista, Windows 2000 Service Pack 3 and Windows 7.

Why do you ask for my e-mail address when purchasing SmutScanner?

We need your e-mail address in order to send you the download link after your purchase. Don't worry, we promise to never send you spam or sell your e-mail address.

Technical

When I try to start SmutScanner, I get an error message. Why?

This will happen if you do not have the .NET framework installed. Please click here to download it.

What is the .NET framework?

The .NET framework is a program component from Microsoft required to make many programs work. Installing it is 100% safe and will not harm your computer in any way.

Purchasing

Is it safe to pay with a credit card?

Yes. We use Avangate as a third-party payment provider. We never see your credit card information and your payment data is not stored after the purchase. Your credit card details are safe.

I paid for the software, but I did not receive a download link.

First, please check that your e-mail program did not incorrectly categorize the e-mail as spam. If you are sure you did not receive a link, please e-mail us with your payment reference number so we can send you a new link.

How many computers can I install SmutScanner on?

A normal SmutScanner licence entitles you to install SmutScanner on one computer. If you wish to install it on more than one computer in your home, we recommend the five user license which lets you install the software on five computers in your home for a discounted price. For more licenses, such as for an educational institute or a company, we ask that you e-mail us with the number of licences you need so we can give you a discount.